Voice Response












Put a Family 1 Branch in your pocket!                                      (800) SpeedCU                                 Step-by-Step Instructions
                                                                                                            (800) 773-3328

♦  Use your cell or home phone
♦  Available 24/7
♦  Transfer between accounts, even transfer from a joint member's account
♦ 
Find out account balances on your account or that of a joint member
♦ 
Make loan payments
♦ 
Request a withdrawal by check from your account
♦ 
Verify automatic or payroll deposits
♦ 
Inquire if a specific check has cleared
♦ 
Get loan payment and balance information
♦ 
Change your PIN
♦  Place a stop payment on a check or checks

♦ 
Reorder checks
♦ 
Obtain statement copies
♦ 
Get dividend or interest information

SpeedCU is free.  The phone number is easy to remember - 800-Speed CU.  All you need is a touch-tone phone and a password that you select yourself . Then you just follow the prompts. What could be easier?

Contact us at
savings@family1fcu.org and we'll get you enrolled; in fact, if you have a Family 1 ATM or Debit card, you only need to have us set up your PIN (password).

STEP by STEP - Using SpeedCU

Tips
   Biggest tip - SpeedCU will guide you step-by-step through any transaction
♦   You can key ahead at any time
   To enter the system the quickest way, when SpeedCU answers, hit 1, enter your member number and the first
      two initials of your last name, hit #, enter your PIN, hit # - then just follow the prompts.
♦   To back up, one prompt at a time, hit *

Prompts
1    Inquiries
        1    Specific account inquiries
        2    Account balances
        3    Cleared checks, deposits, withdrawals
        4    Payroll deduction information
        5    Loan inquiries
        6    Interest/dividend inquiry
2    Transfers
        1    Transfer between your share types or loan accounts
        2    Transfer from another member account on which you are a joint owner
3    Withdrawals
        1    Request a check withdrawal
4    Joint Member Account Inquiries
        1    Specific account inquiry
        2    Cleared check inquiry
        3    Deposit inquiry
        4    Withdrawal inquiry
        5    Specific check inquiry
5    Other Services
        1    Stop payment on a check
        2    Order new checks
        3    Change your password
        4    Order copies of statements
        5    Loan estimates
6    Enter a different member number

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Family 1 Staff