Find one of over 2,800 branches near you at www.cuswirl.com or www.sharedbranching.com. Many 7-ELEVEN stores now have branching kiosks!
Need to locate a branch by telephone? Call 1-888-CU Swirl (287-9475).
Convenience on the Road, when Relocating, or Vacationing
No matter where you may be, Family 1 is now as close as the nearest CU Service Centers® location. You are able to access your Family 1 account even if you travel or relocate.
How do I access My account?
You need three things when you visit a CU Service Centers® Location:
• The name of your Credit Union - Family 1
• Your Account Number at Family 1
• Valid picture ID with a signature. The following forms of ID are acceptable:
A current, un-expired U.S. Government issued picture Identification with signature
State issued driver's license or identification card (temporary extensions are not accepted)
U.S. Passport
City, State, County or Federal I.D. card or badge
U.S. Armed Forces Identification Card or the new Smart Identification card without signature
Resident Alien Card issued by the INS
Problems or Questions?
If you need help with your account number or similar item, ask the teller assisting you for a phone so that you can call us at (714) 577-8454 x67. If you have questions regarding your account or transactions that were performed through the CU Service Centers® Network, please call us at (714) 577-8454.
Cash Withdrawal Limits
CU Service Centers® may limit cash withdrawals to $500 per day.
Holds and Deposited Funds
The funds you deposit at the CU Service Centers® locations may not be available for immediate withdrawal. HOLDS are placed by Family 1 based on our Hold Policies.
The CU Service Centers® Location CANNOT REMOVE A HOLD PLACED ON YOUR ACCOUNT. You must contact Family 1. If you feel a hold is being placed in error, please ask to use a phone to call us at Family 1. Please refer to our Funds Availability Policy for further information.
Stop Payments
If you need to place a stop payment on a check you obtained from the CU Service Centers® Location, such as a cashier's check, money order or official check, you must contact the CU Service Centers® Location where you obtained the check. There will be a waiting period not to exceed 90 days before funds can be released. You may be required to complete an indemnity agreement. Please refer to Fees at www.cuswirl.com.
The CU Service Centers® Location CANNOT accept a stop payment request on your own checking account. You must contact Family 1 or place the hold through Mr. OnLine or SpeedCU.
